Version of 10 October 2026. These terms apply to every order placed at latrostudio.com.
1. Who we are
Latro Studio, sole proprietorship (eenmanszaak) of J. van Ginkel
Rijksstraatweg 67, 7231 AC Warnsveld, the Netherlands
Chamber of Commerce (KVK): 42077075 · Branch number: 000065810597
VAT identification number: [to be added]
Email: latrostudio@gmail.com (we reply within 2 business days)
2. Applicability
These terms apply to every offer by Latro Studio and to every agreement concluded through this website between Latro Studio and a customer. Before you place an order you can read and save these terms on this page; on request we email them to you free of charge. If you buy as a consumer, nothing in these terms limits the rights you have under mandatory consumer law.
3. Offer and agreement
Product photos and 3D views show the products as accurately as possible. Because every piece is 3D-printed and finished by hand, small differences in colour and fine layer lines are part of the product and are not a defect. Obvious mistakes in an offer (such as an incorrect price) do not bind us. The agreement is concluded when you complete your order with the button "Order with obligation to pay" and your payment has been received. You will receive a confirmation of your order by email.
4. Prices and payment
All prices are in euros. Latro Studio uses the Dutch small business scheme for VAT (kleineondernemersregeling, KOR), so no VAT is charged and none is shown on your invoice. Shipping within the Netherlands and Belgium is free; the total amount is shown before you pay. Payment is processed by Mollie B.V. and is possible with iDEAL, Bancontact, credit card, PayPal and Apple Pay. We start production once the payment has been received.
5. Delivery
We currently deliver to addresses in the Netherlands and Belgium. Every product is printed to order and ships within 5–7 business days after payment, unless the product page states otherwise. If delivery takes longer than 30 days, we let you know and you may cancel the order free of charge; we then refund the amount paid within 14 days. The risk of loss or damage passes to you when the parcel is delivered to you.
6. Right of withdrawal
As a consumer you may cancel your purchase within 14 days without giving a reason. This period starts on the day after you (or someone you designate) receive the product. To cancel, let us know within that period by email to latrostudio@gmail.com, through the cancellation form, or with the model form below.
Send the product back within 14 days after notifying us, complete and in its original packaging if possible. We reimburse the cost of returning it (free returns). During the withdrawal period, please handle the product carefully: you may inspect it as you would in a shop, but you are liable for any loss in value caused by handling it beyond that. We refund everything you paid, including the original delivery costs, within 14 days of receiving your cancellation, using the same payment method. We may wait to refund until we have received the product back or you have shown that you have sent it.
The right of withdrawal does not apply to products made to your specifications, such as pieces made through a Custom Request with your own design, size or colour combination.
Model withdrawal form
(Only fill in and return this form if you want to cancel the agreement.)
To: Latro Studio, Rijksstraatweg 67, 7231 AC Warnsveld, the Netherlands, latrostudio@gmail.com
I hereby give notice that I withdraw from my contract for the sale of the following goods: …
Ordered on / received on: …
Order number: …
Name of consumer: …
Address of consumer: …
Signature of consumer (only if this form is sent on paper): …
Date: …
7. Quality and warranty
We guarantee that our products meet the agreement and the specifications on the product page, and that they are fit for normal use. This does not affect your statutory rights (conformity): if a product is defective, you are entitled to repair or replacement, or if that is not reasonable, a price reduction or refund. Please report a defect to us within 2 months of discovering it. Damage caused by improper use, such as exposure to high heat, the dishwasher or direct sunlight for long periods, is not covered.
8. Complaints
Not happy with something? Email latrostudio@gmail.com with your order number and, if possible, a photo. We confirm your complaint within 2 business days and aim to resolve it within 14 days. If we cannot solve it together, you may submit the dispute to the competent court.
9. Safety
The pieces and board contain small magnets. Keep the product away from young children and pets, and away from pacemakers and other medical implants.
10. Applicable law
Dutch law applies to all agreements with Latro Studio. If you live in another EU country, you keep the protection of the mandatory consumer law of your country of residence.